Campaigns are your strategy of communicating some message to your contacts. E.g. your new product announcement campaign can contain several email and/or sms messages to your customers, distributors etc. The message sent to customers will be different from message sent to distributors. But all customers will get the message at the same time. MsgBlaster helps you to manage your campaigns and execute them.

Events are some dates, e.g. birthday or contract expiry date, that is unique to each contact. Since each contact will have birthday on different date, you need to track the date for each contact. MsgBlaster tracks the dates and allows you to send messages (Alerts/Reminders/Greetings) to each contact on the respective date.

MsgBlaster delivers the message to the mobile network in real time. i.e. as soon as your request is validated and if you have enough credits to send the SMS, the messages are delivered to the mobile network. Thereafter, the actual delivery time will vary depending upon the provider and the traffic level at that time. Usually the delivery time is between 10 seconds to 10 minutes. However, longer delays are possible at times.

Well, it depends on the number of emails you are trying to send and the policy of the ISP regarding bulk emails. You can check with your ISP for more details. In general if you are sending thousands of emails fairly regularly, your ISP will object. In this case you can use DirectSend option of MsgBlaster.

MsgBlaster can send emails using your ISP or using DirectSend mode. In DirectSend mode, MsgBlaster uses a built-in SMTP server (email server) to send emails. Thus your ISP server is completely bypassed. MsgBlaster delivers the mail directly to the recipient's mailbox.

No! DirectSend can be used even on dial-up connections to send emails directly to the recipients. Some mail servers, however, perform a reverse DNS check before accepting the mail. In such case you will require valid domain name resolving to your current IP address. You can use dynamic DNS if you do not have permanent IP address.

In TurboSend mode, MsgBlaster sends out many emails at a time using multi-threading. This can significantly increase the speed of sending emails. Use of TurboSend is optional.

MsgBlaster requires you to register your mobile number before you could send SMS to the recipients. This mobile number is published as the sender's number. The recipients can always SMS back or call to this number in case they do not wish to receive further SMS. You can then unsubscribe those contacts (unsubscribing does not remove the contact from your data).

There are various definitions of what can be considered as spam. The simplest definition is an unsolicited message sent without giving a fair chance of not receiving any further messages. i.e. contacting you to ask to remove from your list.

NO! Graceworks does not collect or sell database of any type. You must build / use your own data.

Yes! MsgBlaster provides importing from Outlook and Text format. More import options will be provided in future releases.

You can send messages to all GSM networks in India and Reliance network. More networks are being added. To get notified about additional network coverage write to reachout@graceworks.com.

Overseas networks will be support in future. Currently only Indian networks are supported.

Yes!.

If the mobile is switched off, the mobile service provider will attempt delivery for few hours. The time for which the message is held will vary between mobile provider. In case the mobile is not available for long duration, the message is discarded. However, the message is still billed.

Why? because the fact that mobile is not available is known only after the message travels through the mobile network.

SMS credits are similar to pulse rate of phone call. For one text SMS message to Indian GSM networks and Reliance network, you consume one credit. You may require more credits for overseas SMS messages since the rates are different.

Windows PC and an Internet connection. Please see Requirements section for more details.

Registering your number protects the recipient from spamming. It also protects your by ensuring that nobody else can use your mobile number without your consent to send messages.

NO! You purchase SMS credits from Graceworks Technologies. That's the only payment you need to make. Though the recipients see your numbers as sender's number, you will not be billed again by your mobile company.